Dubai Metro is one of the UAE’s most important public transportation systems, supported by a large workforce across operations, passenger services, engineering, maintenance, planning, logistics and other support functions.
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Keolis MHI currently operates and maintains Dubai Metro and operates Dubai Tram. The company states that its Dubai operation has around 1,700 employees and covers a 90-kilometre driverless metro network.
The partnership between Dubai’s Roads and Transport Authority (RTA) and Keolis MHI began in September 2021 and was still active in 2026. In September 2026, the two organisations marked five years of partnership. The original contract covers 15 years, comprising nine base years and six renewable years.
This makes Dubai Metro more than a transportation job category. It includes many different career paths, from customer-facing station roles to highly specialized engineering and technical positions.
What Types of Dubai Metro Jobs Are Available?
Dubai Metro employment can be divided into several broad areas.
Station and Passenger Service Jobs
These jobs involve direct interaction with passengers and support the safe and orderly operation of stations.
Examples include:
- Station Agent
- Passenger Service Staff
- Customer Service Agent
- Station Operations Staff
- Revenue Protection and related passenger-service roles
A current Keolis Station Agent listing describes responsibilities including passenger assistance, station monitoring, crowd management, ticketing information, communication, emergency evacuation support and safety procedures.
Engineering and Maintenance Jobs
Dubai Metro requires technical employees to maintain trains, stations, tunnels, electrical systems, control systems and other infrastructure.
Examples include:
- ATC Technician
- Civil Technician
- Electrical Technician
- Mechanical Technician
- Power Supply Technician
- AFC Technician
- Maintenance Technician
Current Keolis listings include ATC Technician and Civil Technician vacancies in Dubai.
Operations and Planning Jobs
Operations employees help maintain service continuity and coordinate the metro network.
Examples include:
- Fleet Planner
- Fault Controller
- Lead Fault Controller
- Performance Analyst
- Operations Coordinator
- Operations Planning Staff
Current 2026 Keolis vacancies include Fleet Planner, Lead Fault Controller and Performance Analyst positions in Dubai.
Warehouse and Store Jobs
Engineering and maintenance teams require spare parts, tools, equipment and other materials. This creates positions in inventory and warehousing.
Examples include:
- Storekeeper
- Warehouse Staff
- Inventory Assistant
- Material Handling Staff
A current Keolis Storekeeper vacancy specifically supports the engineering and maintenance stores of Dubai Metro.
Dubai Metro Salary in 2026
Dubai Metro does not publish a single public salary table covering every employee.
A useful public reference is Bayt’s third-party employee-reported salary database for Serco Dubai Metro. The page currently shows figures such as:
| Job | Reported Monthly Average |
|---|---|
| Customer Service Agent | AED 2,500 |
| Storekeeper | AED 2,600–4,199 |
| Station Agent | AED 2,652 |
| Technician | AED 3,499 |
| Train Attendant | AED 3,749 |
| Operations Coordinator | AED 3,999 |
| Station Master | AED 4,199–4,299 |
| Operations Supervisor | AED 5,249 |
| Customer Care Representative | AED 5,499 |
These figures are anonymous employee-reported figures on Bayt and are associated with Serco Dubai Metro, not an official current Keolis MHI salary schedule. They should therefore be treated as historical/market reference points only.
For applicants, the actual offer letter is the correct source for salary.
Dubai Metro Job Requirements
Requirements vary significantly.
Customer-service roles may ask for:
- Customer-service experience
- Good English
- Communication skills
- Basic literacy and numeracy
- Ability to work shifts
- Professional behaviour
The current Station Agent vacancy, for example, asks for at least one year of frontline customer-service experience and ideally a degree or higher diploma. It is specifically listed as UAE National, so applicants should not assume that every station vacancy is open to expatriates.
Technical positions can have much stricter requirements.
An ATC Technician vacancy, for example, covers automatic train control and signalling systems and requires relevant technical knowledge and experience.
A current Fleet Planner position requires an engineering degree and at least two years of relevant experience in areas such as engineering work management, maintenance planning or scheduling.
Do Dubai Metro Jobs Require Shift Work?
Many operational and maintenance jobs involve shifts.
This is expected because public transportation requires continuous service and maintenance work is often carried out outside peak passenger periods.
RTA reported in July 2026 that overnight shifts were being used for major tunnel-ventilation maintenance work so that the programme could continue without affecting metro operations.
Applicants should therefore check whether a vacancy requires:
- Day shifts
- Night shifts
- Rotating shifts
- Weekend work
- Public-holiday work
- Emergency call-outs
Dubai Metro Benefits and Facilities
The exact benefits depend on the employer, job title and contract.
Potential benefits can include:
- Health insurance
- Annual leave
- Weekly rest
- Public-holiday entitlements
- Overtime or additional payments where applicable
- Employer-provided uniforms
- Training
- Technical development
- Employer-specific allowances
Not every vacancy provides the same package.
Health Insurance in Dubai
Health insurance is an important part of the UAE employment system.
The UAE Government states that employers in Dubai are required to provide health-insurance coverage for employees. From 1 January 2025, health insurance became a prerequisite for the issuance or renewal of residence permits for private-sector employees and domestic workers under the applicable system.
Applicants should still check the exact insurance plan included in their employment package.
Annual Leave
Under the UAE private-sector employment framework, an employee is generally entitled to:
- 30 days of paid annual leave after completing one year of service
- Two days of leave per month if service is more than six months but less than one year
The official UAE Government platform provides the full rules and exceptions.
Public Holidays and Weekly Rest
Private-sector employees are entitled to at least one paid weekly rest day according to the employment contract or company rules, and public holidays are generally paid.
Where an employee is required to work on a public holiday, the law provides for compensatory arrangements or additional pay under the applicable rules.
Are Dubai Metro Jobs Available to Foreign Workers?
Some Dubai Metro-related jobs can be available internationally, but eligibility is job-specific.
This distinction is important.
For example, the current Station Agent vacancy is marked UAE National, while current technical vacancies such as ATC Technician, Civil Technician, Fleet Planner and Storekeeper have different qualification requirements.
Never assume that an advertisement labelled “Dubai Metro Jobs” means every nationality can apply.
Where to Apply
Applicants should prioritize the official Keolis recruitment platform.
Keolis Careers – Official Recruitment Portal
For transportation information and official Dubai Metro information, applicants can also use:
Dubai Roads and Transport Authority (RTA)
For UAE labour and employment information:
UAE Government – Employment in the Private Sector
How to Avoid Dubai Metro Recruitment Scams
Be cautious if someone:
- Guarantees employment without an interview
- Requests money to secure a Metro job
- Requests payment for a visa before a formal offer
- Uses an unofficial recruitment email
- Claims to represent RTA or Keolis without verification
- Promises a salary far above the actual vacancy
- Requests sensitive documents through an unverified account
Always verify the position through the official recruitment channel.
Frequently Asked Questions
What jobs are available in Dubai Metro?
Jobs can include station and passenger service, engineering, maintenance, operations, planning, control, performance analysis, stores and logistics.
What is the Dubai Metro salary?
There is no single official salary. Public third-party salary reports show different amounts by role, while the actual Keolis MHI offer depends on the position and contract.
Does Dubai Metro provide health insurance?
Dubai employers are required to provide employee health insurance under the applicable UAE framework.
Do Dubai Metro employees work shifts?
Many station, operations, control and maintenance positions require shift work.
Can foreigners apply?
Eligibility depends on the vacancy. Some jobs are restricted to UAE Nationals, while others have different eligibility criteria.
Conclusion
Dubai Metro offers careers across customer service, station operations, engineering, maintenance, logistics, planning and technical support.
The safest approach is to search for a specific job title, read its requirements carefully and apply through the employer’s official recruitment system.
